Frequently Asked Questions
Welcome to the Krislen Management Tenant Resource Center.
Find answers to frequently asked questions about rent payments, maintenance requests, annual recertification, office procedures, and other tenant services.
Use the resources below to manage your tenancy, submit required documents, and contact our management office.
Office & General Information
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Our office is open Tuesday through Friday, 9:00 a.m. to 5:00 p.m. We see clients by appointment only; walk-ins are not accepted. Please note that we do not accept rent payments at the office window. You can place them in a dropbox in the lobby, mail them, or pay online.
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You can contact our Property management Office in any of the following ways:
Call: 718-892-8888. If no one is available to answer, please leave a message and someone will return your call.
Email: Send your inquiry to the appropriate department by email.
Text: Send a message to 323-546-0327.
Online: Submit a request through our Tenant Portal.
For the fastest response to a maintenance request, we recommend submitting it online through the Tenant Portal or by text.
Rent & Maintenance
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Payments may be placed in the lobby drop box, mailed to P.O. Box 1151, Poughkeepsie, NY 12602, or submitted online through our Tenant Portal.
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For maintenance requests, please submit your request online through the Tenant Portal whenever possible. You may also text your maintenance request or complaint to 323-546-0327.
For emergency maintenance issues, please call 718-892-8888. Leave a message and someone will return your call as soon as possible.
Annual LIHTC Recertification
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Complete the Recertification Questionnaire sent to you by email or available on our website, and submit all requested household, income, and asset documentation. Respond promptly to any requests for additional information.
Once your file is ready, our staff will contact you to schedule a signature appointment. Documents may become stale after 120 days, so please submit requested information promptly.
Your annual recertification is due by the anniversary of your original move-in date.
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You can upload supporting documents online by visiting the Upload Recertification Documents Page.
Alternatively, you may submit your completed Annual Recertification Questionnaire along with all required supporting documentation using one of the following methods:
Fax: Send your documents to 929-388-1034
Email: Attach your paperwork and send it to recertifications@krislenmanagement.com
In-Person Drop Off: Schedule an appointment by texting 323-546-0327 our by completing and submitting our Appointment Request Form.
Please Note: All required documentation must be received and reviewed by management before your recertification can be considered complete.
Tenant Resources
Pay rent and submit maintenance requests.
Complete your annual household questionnaire.
Submit supporting documents for recertification.
Thoughtful
Management.
We believe the details matter. Our approach combines attentive service, thoughtful solutions, and a commitment to the people and properties we serve.
